OUR PROCESS

Let's Walk You Through Our Process

01.

01. You've unfortunately damaged to your car

If you’ve got insurance, your insurance company will recommend you to us if you do not have insurance, you can get into contact with us directly.  Note: Remember that you can take your car to the repairer of your choice.

02.

Get into contact with us & we'll book you in

Whether you’re getting vehicle repairs done through your insurance company or privately, you must contact us in order for us to book your car in for an initial assessment. 

03.

We assess the damage to your car

When you come in for your initial consultation, we’ll get you to fill out a form in relation to the accident or damage and have a conversation with you about the collision. We’ll take pictures of the damage for our records and will then assess the damage. This usually takes about ten minutes (depending on the damage), so no need to drop your car off to us for the entire day. 

04.

We take care of the rest

Once the initial assessment is complete, you can take your car away and we’ll take care of the rest. We deal with your insurance company directly, order in the parts and complete what needs to be done i.e. repairs, painting etc. Rest assured, we will keep you up to date with how your car is progressing. 

05.

You drive on

Once we’ve completed the work needed for your car and we are satisfied with the repairs, you can come and pick up your car and pay your excess (if any) or full amount if the repairs aren’t under insurance. Job done!

Our Values

Customer Service

At Wakefield & Scott, customer service is at the heart of everything we do. We understand that needing panel and paint work can be stressful, so we focus on making the entire process as smooth and hassle-free as possible. From your first enquiry through to the final handover, our team communicates clearly, keeps you informed, and treats your vehicle with the same care as if it were our own. 

Community

Being part of the local community means showing up for our customers in practical, meaningful ways. We know life doesn’t stop when your vehicle is off the road, which is why we offer five free courtesy cars to help keep you moving. For those closer to home, we also provide a convenient drop-off service within a 10km radius of our workshop, making it easier to get where you need to be. 

We Take Care of Your Car

At Wakefield & Scott, we believe the job isn’t finished until your vehicle is returned in top condition — inside and out. That’s why every repair includes a complimentary wash and vacuum, so your car leaves our workshop looking as good as it possibly can. It’s a small detail that makes a big difference, and part of our commitment to taking care of your vehicle as if it were our own.