If you’re coming to us through your insurance, most motor vehicle policies have an excess. This means that if you were at fault, the amount is payable to the repairer when the vehicle is picked up. If you weren’t at fault, you may be able to get the person who was responsible to pay your excess. Talk to your insurance company about this.
If you’re not coming to us through insurance, the amount is payable to the repairer when the vehicle is picked up.